Netwrix incident

Issue identified with Indentity Manager patch 6.2.9

Minor Resolved View vendor source →

Netwrix experienced a minor incident on October 9, 2025 affecting Production and Production and 1 more component, lasting 55d 19h. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 05:01 PM UTC
Resolved
Dec 04, 2025, 12:44 PM UTC
Duration
55d 19h
Detected by Pingoru
Oct 09, 2025, 05:01 PM UTC

Affected components

ProductionProductionPre-ProductionPre-Production

Update timeline

  1. identified Oct 09, 2025, 05:01 PM UTC

    An issue has been identified with the patch 6.2.9 when importing a configuration that has been exported. The import will error out and no changes will be made. Previously exported configurations before the update can still be imported. The team are working on a fix for this issue and a new release will be published as soon as it is available. In the meantime, if you need assistance, please contact the support team.

  2. resolved Dec 04, 2025, 12:44 PM UTC

    The issue has been resolved and everything is functioning normally. Thank you for your patience and understanding.