Netwrix experienced a critical incident on January 8, 2026 affecting Portal and Portal and 1 more component, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
PortalPortalPortal
Update timeline
- identified Jan 08, 2026, 01:54 PM UTC
An issue has been identified accessing the 1Secure portal and the team are currently investigating the cause. Background functionality such as activity record importing and alerting are continuing as normal.
- monitoring Jan 08, 2026, 02:03 PM UTC
We experienced a brief availability issue due to delays in a configuration change being propagated. Propagation is now catching up and service availability should be restored. If you’re still experiencing issues, please try again shortly.
- resolved Jan 08, 2026, 03:21 PM UTC
This incident has been resolved.