Netwrix Outage History

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Netwrix had 10 outages in the last 2 years totaling 2771h 54m of downtime — averaging 0.4 incidents per month.

There were 10 Netwrix outages since January 29, 2025 totaling 2771h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.netwrix.com

Minor September 11, 2026

NIM Intermittent reachability issues

Detected by Pingoru
Sep 11, 2026, 02:41 PM UTC
Resolved
Sep 18, 2026, 02:23 PM UTC
Duration
6d 23h
Affected: Production
Timeline · 4 updates
  1. investigating Sep 11, 2026, 02:41 PM UTC

    We are currently experiencing intermittent functionality issues with NIM. Our engineering team is actively investigating the matter to identify the root cause and implement a resolution. Further updates will be provided as more information becomes available.

  2. investigating Sep 11, 2026, 05:23 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 11, 2026, 05:52 PM UTC

    We are currently monitoring the environment closely.

  4. resolved Sep 18, 2026, 02:23 PM UTC

    This incident has been resolved. Our team's investigation determined that the disruption was caused by an issue within Microsoft Azure's infrastructure, unrelated to NIM. We are continuing to investigate with Azure to fully understand the root cause.

Read the full incident report →

Minor May 22, 2026

Performance Degradation

Detected by Pingoru
May 22, 2026, 12:19 PM UTC
Resolved
May 22, 2026, 12:49 PM UTC
Duration
29m
Affected: PortalReporting
Timeline · 2 updates
  1. investigating May 22, 2026, 12:19 PM UTC

    We are currently investigating intermittent performance degradation in the US region.

  2. resolved May 22, 2026, 12:49 PM UTC

    This incident has been resolved. The team is continuing to investigate the root cause

Read the full incident report →

Critical January 8, 2026

1Secure Portal Availability

Detected by Pingoru
Jan 08, 2026, 01:54 PM UTC
Resolved
Jan 08, 2026, 03:21 PM UTC
Duration
1h 26m
Affected: PortalPortalPortal
Timeline · 3 updates
  1. identified Jan 08, 2026, 01:54 PM UTC

    An issue has been identified accessing the 1Secure portal and the team are currently investigating the cause. Background functionality such as activity record importing and alerting are continuing as normal.

  2. monitoring Jan 08, 2026, 02:03 PM UTC

    We experienced a brief availability issue due to delays in a configuration change being propagated. Propagation is now catching up and service availability should be restored. If you’re still experiencing issues, please try again shortly.

  3. resolved Jan 08, 2026, 03:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 4, 2025

1Secure Source Management Updates

Detected by Pingoru
Nov 04, 2025, 07:06 PM UTC
Resolved
Nov 06, 2025, 10:37 AM UTC
Duration
1d 15h
Affected: PortalPortal
Timeline · 3 updates
  1. investigating Nov 04, 2025, 07:06 PM UTC

    An issue has been identified performing edit operations within source management.

  2. identified Nov 05, 2025, 09:57 AM UTC

    The cause of the issue has been identified and the team are currently working on a fix.

  3. resolved Nov 06, 2025, 10:37 AM UTC

    This issue has now been resolved.

Read the full incident report →

Major October 29, 2025

Netwrix - Azure Issues

Detected by Pingoru
Oct 29, 2025, 04:27 PM UTC
Resolved
Oct 29, 2025, 11:59 PM UTC
Duration
7h 32m
Affected: PortalPortalReportingReportingActivityActivityAlertsAlertsRiskRiskAgentAgentAzure ADAzure ADExchange OnlineExchange OnlineSharePoint OnlineSharePoint Online
Timeline · 5 updates

Read the full incident report →

Minor October 9, 2025

Issue identified with Indentity Manager patch 6.2.9

Detected by Pingoru
Oct 09, 2025, 05:01 PM UTC
Resolved
Dec 04, 2025, 12:44 PM UTC
Duration
55d 19h
Affected: ProductionProductionPre-ProductionPre-Production
Timeline · 2 updates
  1. identified Oct 09, 2025, 05:01 PM UTC

    An issue has been identified with the patch 6.2.9 when importing a configuration that has been exported. The import will error out and no changes will be made. Previously exported configurations before the update can still be imported. The team are working on a fix for this issue and a new release will be published as soon as it is available. In the meantime, if you need assistance, please contact the support team.

  2. resolved Dec 04, 2025, 12:44 PM UTC

    The issue has been resolved and everything is functioning normally. Thank you for your patience and understanding.

Read the full incident report →

Major October 8, 2025

1Secure US: File Server Activity

Detected by Pingoru
Oct 08, 2025, 09:31 AM UTC
Resolved
Oct 08, 2025, 07:49 PM UTC
Duration
10h 17m
Affected: AgentAgent
Timeline · 3 updates
  1. investigating Oct 08, 2025, 09:31 AM UTC

    The team are currently investigating an issue relating to uploading File Server activity.

  2. identified Oct 08, 2025, 01:10 PM UTC

    An issue has been identified with agent build v2.0.879.0. The team are working on a fix for this issue and a new agent build will be published as soon as it is available. In the meantime, downgrading to v2.0.873.0 will resolve the issue.

  3. resolved Oct 08, 2025, 07:49 PM UTC

    A fix for this issue is now available in agent v2.0.883.

Read the full incident report →

Major April 7, 2025

1Secure: Activity Import Delay

Detected by Pingoru
Apr 07, 2025, 02:40 PM UTC
Resolved
May 21, 2025, 04:17 PM UTC
Duration
44d 1h
Affected: ActivityActivity
Timeline · 7 updates
  1. identified Mar 26, 2025, 12:08 PM UTC

    We have identified a delay in the import of activity records in the US region. The team have identified the cause and are working on a resolution.

  2. identified Mar 31, 2025, 09:03 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Apr 07, 2025, 02:40 PM UTC

    We've stabilized the service and restored full operations for live activity data. We identified that the service had dropped activity events and it is now processing these older events from the import queue. We are monitoring this process and anticipate it completing in the next few days. We will provide another update on the progress of importing the older events within 48 hours.

  4. identified Apr 09, 2025, 02:00 PM UTC

    The overall state of activity record imports in both environments has improved. We are continuing to monitor and tune performance as needed to resume normal service.

  5. identified Apr 10, 2025, 02:05 PM UTC

    Historical Activity records have now been imported in the EU instance and normal service has now resumed. We will continue to monitor this environment closely to ensure its stability. The US environment is continuing to improve and we will provide an update as soon as this is complete.

  6. monitoring Apr 11, 2025, 02:21 PM UTC

    Historical Activity records have now been imported in the US instance. Normal service has now resumed in both the EU and US. We will continue to monitor closely.

  7. resolved May 21, 2025, 04:17 PM UTC

    The team have been monitoring the activity feed closely over the past few weeks to validate the resolution of this issue and alerts are being recalculated to include the impacted activity records. Customers are advised to review the alerts dashboard to check for any alerts that require additional action. The team will continue to monitor the feed and are deploying additional automation to improve scaling response times to better meet the highly variable rate of data ingestion.

Read the full incident report →

Minor March 18, 2025

Usercube slow SQL queries execution time

Detected by Pingoru
Mar 18, 2025, 01:41 PM UTC
Resolved
Mar 24, 2025, 01:28 PM UTC
Duration
5d 23h
Affected: ProductionPre-ProductionIdentity Manager - France
Timeline · 3 updates
  1. investigating Mar 18, 2025, 01:41 PM UTC

    We have identified an issue around SQL queries execution time. We have temporarily increased the allocated resources to reduce the impact. The issue is currently being investigated.

  2. monitoring Mar 20, 2025, 02:31 PM UTC

    The issue has been identified. We have taken the necessary steps to mitigate it and we are currently monitoring the SQL performance.

  3. resolved Mar 24, 2025, 01:28 PM UTC

    The SQL Performance issue previously encountered has been resolved and everything is functioning normally. Thank you for your patience and understanding.

Read the full incident report →

Minor January 29, 2025

Usercube Workflow Actions

Detected by Pingoru
Jan 29, 2025, 11:36 AM UTC
Resolved
Jan 29, 2025, 03:27 PM UTC
Duration
3h 50m
Affected: ProductionProduction
Timeline · 3 updates
  1. identified Jan 29, 2025, 11:36 AM UTC

    We have identified an issue around executing actions on a workflow. A fix is currently being rolled out and we will provide an update as soon as it is available.

  2. monitoring Jan 29, 2025, 01:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 29, 2025, 03:27 PM UTC

    The fix has been validated and this issue is now resolved.

Read the full incident report →