Network Nebraska experienced a minor incident on March 5, 2025 affecting Router NN-LNK-MX960 and Transport Backbone, lasting 4d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 05, 2025, 08:28 PM UTC
We are currently investigating this issue.
- investigating Mar 05, 2025, 09:23 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 06, 2025, 03:54 AM UTC
The issue was related to a transport event caused by Lumen. We have ongoing communication with the Lumen NOC, and all customer traffic was restored shortly after the incident.
- monitoring Mar 06, 2025, 07:04 PM UTC
We are continuing to work with our vendors to verify our routers, and to investigate the the issues we saw with the fiber between Omaha and Lincoln. We will be performing emergency maintenance after 10pm today to improve the resiliency of this connection.
- monitoring Mar 07, 2025, 05:29 AM UTC
Our equipment vendor is continuing to analyze all available information to determine the exact cause of this issue. We have made some improvements to the configuration of the connection between Omaha and Lincoln, and we will continue to monitor the situation. Please report issues to 402-472-7656 Toll Free 888-638-6327 (1-888-NET-NEBR) or [email protected].
- resolved Mar 10, 2025, 02:08 PM UTC
This connection has been stable since the 5th. We have isolated this to an equipment issue that resolved itself before troubleshooting began. Please report any related issues: 402-472-7656 Toll Free 888-638-6327 (1-888-NET-NEBR) or [email protected]