Network Nebraska experienced a critical incident on April 7, 2025 affecting Windstream, lasting 1d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 07, 2025, 04:21 PM UTC
We are currently investigating this issue.
- investigating Apr 07, 2025, 04:40 PM UTC
Windstream Internet has been intermittently bouncing and has caused intermittent connectivity issues for customer traffic. To prevent further disruptions, Network Nebraska Engineering has temporarily disabled the peering until the issue is resolved.
- identified Apr 07, 2025, 05:06 PM UTC
Windstream has identified a fiber cut and are performing steps for restoration.
- identified Apr 08, 2025, 01:19 PM UTC
Windstream has worked throughout the night to repair fiber damage. No time to restoral has been given.
- identified Apr 08, 2025, 02:31 PM UTC
Work crews are securing the hole where the damage is so they can continue digging. Windstream will provide another update in 2 hours, but they have yet to provide a time to restoral.
- identified Apr 08, 2025, 04:32 PM UTC
Work crews are pumping water out of the hole but mud is clogging the pumps, hindering progress. No time to restoral has been given.
- identified Apr 08, 2025, 07:00 PM UTC
Work crews are preparing a new cable and will splice both ends simultaneously. No time to restoral has been given.
- identified Apr 08, 2025, 10:17 PM UTC
Splicing started by 4:30pm CT, no time to restoral has been given.
- resolved Apr 09, 2025, 01:05 PM UTC
Connectivity to Windstream came back up yesterday at 6:12pm CT, they were hands off by 7pm CT, and we have restored traffic to this link at 7:30am CT today.