Network Nebraska experienced a critical incident on April 29, 2025 affecting Windstream, lasting 12h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 29, 2025, 01:04 PM UTC
Internet via Windstream dropped at 11:27pm CT last night, traffic successfully shifted to other providers. The carrier has been engaged and is investigating. Questions 402-472-7656 Toll Free 888-638-6327 (1-888-NET-NEBR) or [email protected]
- investigating Apr 29, 2025, 01:36 PM UTC
Windstream is investigating an issue with the circuit in Iowa, but has yet to isolate the root cause or determine a time to restoral.
- identified Apr 29, 2025, 06:27 PM UTC
Windstream has identified a fiber break that is affecting services. Splicers and locators are on-site to assess damages and begin repairs. No ETR has been provided.
- identified Apr 29, 2025, 07:35 PM UTC
Windstream techs are continuing to troubleshoot the issue on site, no time to restoral has been given.
- identified Apr 29, 2025, 08:37 PM UTC
Windstream techs are continuing to troubleshoot the issue on site, no time to restoral has been given.
- monitoring Apr 29, 2025, 09:56 PM UTC
Circuit just came back up, we are waiting for communication from Windstream if their repairs are complete.
- resolved Apr 30, 2025, 01:28 AM UTC
Circuit has been clean since 4:53pm CT, Windstream's repairs were complete by 6:09pm CT.