Nets Easy experienced a minor incident on August 21, 2025 affecting Nets Easy Plug-ins, lasting 6d. The incident has been resolved; the full update timeline is below.
Affected components
Nets Easy Plug-ins
Update timeline
- identified Aug 26, 2025, 08:23 AM UTC
We have identified an issue where some transactions are not appearing correctly in Shopify, even though they are reserved in the Nets Easy Portal. Our team is actively working on a solution.
- identified Aug 27, 2025, 02:11 PM UTC
We are collaborating with Shopify to implement a fix that will ensure impacted transactions are correctly displayed in Shopify with the appropriate status.
- resolved Aug 28, 2025, 01:02 PM UTC
A fix has been implemented. If you continue to experience missing payments or incorrect statuses in Shopify, please contact our support team for further assistance.