Netomi incident

Performance degradation in the EU region

Minor Resolved View vendor source →

Netomi experienced a minor incident on July 24, 2025 affecting EU Cloud, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2025, 08:09 AM UTC
Resolved
Jul 24, 2025, 08:45 AM UTC
Duration
36m
Detected by Pingoru
Jul 24, 2025, 08:09 AM UTC

Affected components

EU Cloud

Update timeline

  1. investigating Jul 24, 2025, 08:09 AM UTC

    We are observing delays in the event processing in the EU region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

  2. resolved Jul 24, 2025, 08:45 AM UTC

    This incident has been resolved.