NetNV Outage History

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NetNV had 11 outages in the last 2 years totaling 95h 15m of downtime — averaging 0.5 incidents per month.

There were 11 NetNV outages since November 11, 2024 totaling 95h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://netnv.statuspage.io

Minor August 15, 2026

Washoe Valley - Intermittent Connectivity

Detected by Pingoru
Aug 15, 2026, 07:13 PM UTC
Resolved
Aug 17, 2026, 01:46 AM UTC
Duration
1d 6h
Affected: Carson City
Timeline · 5 updates
  1. identified Aug 15, 2026, 07:13 PM UTC

    We have identified an issue with a piece of equipment serving customers in Washoe Valley. This issue is causing intermittent connectivity for several customers. We are dispatching a technician to troubleshoot further. Currently no ETR.

  2. identified Aug 16, 2026, 03:15 AM UTC

    Connectivity remains intermittent for some customers. Our technicians continue to work toward a resolution, with additional work planned for tomorrow. The next update will be provided tomorrow morning.

  3. identified Aug 16, 2026, 07:37 PM UTC

    We are continuing to work on resolving this issue. Current ETR is about 2 hours.

  4. monitoring Aug 16, 2026, 10:24 PM UTC

    The issue has been repaired and services should be restored. We are monitoring to ensure the repair has fully stabilized the issue.

  5. resolved Aug 17, 2026, 01:46 AM UTC

    The issue has been resolved and services are stabilized. If you are still having issues please call our support line 775-453-4446.

Read the full incident report →

Major June 17, 2026

Downtown Reno Outage

Detected by Pingoru
Jun 17, 2026, 06:18 AM UTC
Resolved
Jun 17, 2026, 07:15 AM UTC
Duration
56m
Affected: Reno/SparksNETNV - DC2
Timeline · 3 updates
  1. investigating Jun 17, 2026, 06:18 AM UTC

    A major power outage is currently affecting a large number of customers throughout the Reno area. We are actively investigating an issue at our Downtown Reno Data Center that is impacting portions of our backup power infrastructure. As a result, we are experiencing a localized network outage affecting a small subset of customers in the Reno market. A majority of our other data centers and POP locations have successfully transitioned to backup power and remain fully operational. At this time, those facilities are functioning normally and continue to provide services without interruption. We are continuing to monitor for other failures. Our team is actively working to restore full redundancy and will provide additional updates as more information becomes available.

  2. monitoring Jun 17, 2026, 07:05 AM UTC

    Power has been restored, and we are monitoring to ensure all systems are operational and stable.

  3. resolved Jun 17, 2026, 07:15 AM UTC

    All systems are operational. If you are experiencing any issues, please submit a ticket to [email protected] or call us at 775-453-4446.

Read the full incident report →

Critical April 2, 2026

Outage - South Reno

Detected by Pingoru
Apr 02, 2026, 09:01 AM UTC
Resolved
Apr 02, 2026, 06:51 PM UTC
Duration
9h 50m
Affected: Reno/Sparks
Timeline · 5 updates
  1. investigating Apr 02, 2026, 09:01 AM UTC

    We have identified an issue with some infrastructure in the South Reno area. Customers may experience intermittent or complete loss of service. We are currently dispatching technicians but due to weather, access to the site may be delayed. No ETR at this time. We will provide updates as soon as we can.

  2. investigating Apr 02, 2026, 11:27 AM UTC

    We are still working to restore services. ETR 4-5 hours.

  3. identified Apr 02, 2026, 03:21 PM UTC

    Technicians are now on-site and working on a fix.

  4. monitoring Apr 02, 2026, 03:58 PM UTC

    Services have been restored, and we are monitoring to ensure all issues are resolved.

  5. resolved Apr 02, 2026, 06:51 PM UTC

    The issue has been fully resolved and all services should be restored. If you are still experiencing issues, please call into our helpdesk at 775-453-4446.

Read the full incident report →

Critical August 25, 2025

North Reno Outage

Detected by Pingoru
Aug 25, 2025, 02:19 PM UTC
Resolved
Aug 25, 2025, 04:37 PM UTC
Duration
2h 17m
Affected: Reno/Sparks
Timeline · 2 updates
  1. investigating Aug 25, 2025, 02:19 PM UTC

    We are currently investigating an outage in the North Reno Area. This may affect customers in the surrounding areas as well. There is no ETR at this time.

  2. resolved Aug 25, 2025, 04:37 PM UTC

    Issue has been resolved.

Read the full incident report →

Notice June 17, 2025

Network Outage - intermittent Connectivity

Detected by Pingoru
Jun 17, 2025, 05:29 AM UTC
Resolved
Jun 17, 2025, 07:29 AM UTC
Duration
1h 59m
Affected: Reno/Sparks
Timeline · 5 updates
  1. investigating Jun 17, 2025, 05:29 AM UTC

    We are currently investigating an issue affecting all customers. Customers may experience intermittent connectivity issues at this time. No current ETR. We will provide updates every 15 minutes.

  2. identified Jun 17, 2025, 06:07 AM UTC

    We believe we have identified the issue and we are working on a fix.

  3. identified Jun 17, 2025, 06:37 AM UTC

    We are continuing to work on the fix for this issue. Most network services are restored and issues are isolated to a small subset of customers.

  4. monitoring Jun 17, 2025, 07:18 AM UTC

    The fix has been implemented and we are continuing to monitor the situation. Please call our main line at 775-453-4446 if you continue to have issues.

  5. resolved Jun 17, 2025, 07:29 AM UTC

    The issue has been resolved and network connectivity is restored to all customers. Please call at 775-453-4446 or email us at [email protected] if you continue to have issues.

Read the full incident report →

Notice April 1, 2025

Emergency Maintenance - Reno/Sparks

Detected by Pingoru
Apr 01, 2025, 07:09 AM UTC
Resolved
Apr 01, 2025, 08:46 AM UTC
Duration
1h 37m
Affected: Reno/Sparks
Timeline · 2 updates
  1. identified Apr 01, 2025, 07:09 AM UTC

    We have identified an electrical issue at one of our pops in Reno/Sparks and are performing emergency maintenance to resolve the issue. We will work to limit impact however some customers may experience intermittent connectivity during the maintenance. We expect this work to be complete within about an hour.

  2. resolved Apr 01, 2025, 08:46 AM UTC

    Maintenance completed and all systems operational.

Read the full incident report →

Major March 14, 2025

Reno - Partial Outage

Detected by Pingoru
Mar 14, 2025, 11:45 PM UTC
Resolved
Mar 15, 2025, 01:09 AM UTC
Duration
1h 23m
Affected: Reno/Sparks
Timeline · 3 updates
  1. identified Mar 14, 2025, 11:45 PM UTC

    We have identified an issue at one of our major pops in Reno. Some customers in Reno/Sparks may be experiencing intermittent or complete loss of service. Technicians are onsite and working on a fix. ETR is 1 hour.

  2. monitoring Mar 15, 2025, 12:55 AM UTC

    The issue has been fixed and services are being restored. We are closely monitoring as services stabilize.

  3. resolved Mar 15, 2025, 01:09 AM UTC

    The issue has been resolved. Please call us on our main line if you are still experiencing issues.

Read the full incident report →

Critical February 4, 2025

South Reno Outage

Detected by Pingoru
Feb 04, 2025, 04:53 AM UTC
Resolved
Feb 04, 2025, 05:09 PM UTC
Duration
12h 16m
Affected: Reno/Sparks
Timeline · 3 updates
  1. identified Feb 04, 2025, 04:53 AM UTC

    We have identified a power issue at one of our sites in south Reno. Technicians have been mobilized and are working to restore power.

  2. monitoring Feb 04, 2025, 06:20 AM UTC

    Power has been restored and services are back online. We are monitoring the situation to ensure full resolution.

  3. resolved Feb 04, 2025, 05:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 20, 2024

Partial Outage - Carson City

Detected by Pingoru
Nov 20, 2024, 03:47 PM UTC
Resolved
Nov 21, 2024, 05:07 PM UTC
Duration
1d 1h
Affected: Carson City
Timeline · 3 updates
  1. investigating Nov 20, 2024, 03:47 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 20, 2024, 04:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 21, 2024, 05:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 13, 2024

Carson City / Silver Springs Outage

Detected by Pingoru
Nov 13, 2024, 07:29 PM UTC
Resolved
Nov 13, 2024, 09:29 PM UTC
Duration
2h
Affected: Carson CitySilver Springs
Timeline · 4 updates
  1. investigating Nov 13, 2024, 07:29 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 13, 2024, 07:29 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 13, 2024, 08:26 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Nov 13, 2024, 09:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 11, 2024

Reno Outage - Monday 11/1

Detected by Pingoru
Nov 11, 2024, 08:14 PM UTC
Resolved
Nov 12, 2024, 03:15 AM UTC
Duration
7h 1m
Affected: Reno/Sparks
Timeline · 3 updates
  1. identified Nov 11, 2024, 08:14 PM UTC

    An outage is expected in South Reno within the next hour, due to loss of power caused by an ongoing fire in the area.

  2. identified Nov 11, 2024, 09:17 PM UTC

    Power is out due to ongoing wildfire in the area.

  3. resolved Nov 12, 2024, 03:15 AM UTC

    This incident has been resolved.

Read the full incident report →