NetDocuments US experienced a notice incident on June 12, 2025 affecting Platform, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2025, 08:09 PM UTC
NetDocuments Support is currently experiencing issues with our Support phone system provider. The third-party provider for this service is actively working on restoring the functionality. The NetDocuments Service is not affected by this issue. If you need assistance from NetDocuments Support currently, please open a Support Case on our Support Portal: https://support.netdocuments.com We will continue to update this message as more details are available.
- resolved Jun 12, 2025, 08:37 PM UTC
The issue with the NetDocuments Customer Support phone service has been resolved and we are now successfully making and receiving calls. If you need assistance from NetDocuments Support currently, you are welcome to call once again or you may open a Support Case on our Support Portal: https://support.netdocuments.com Thank you for your patience.