NetDocuments US experienced a minor incident on June 23, 2025 affecting Platform, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 23, 2025, 07:50 PM UTC
We are currently investigating a potential issue with the US Service. A limited number of users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- monitoring Jun 23, 2025, 08:37 PM UTC
We have remediated the issue with performance in the US Service region at this time. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded today are still being indexed. We will provide additional relevant updates to this post as we monitor the remediation put in place if anything changes. If you are continuing to experience difficulty, please contact Support via the portal: https://support.netdocuments.com/
- resolved Jun 23, 2025, 09:33 PM UTC
The incident in the US Service has been resolved. If you are continuing to experience difficulty, or slow performance of your NetDocuments service, please contact Support via the portal: https://support.netdocuments.com/