Slow Response Times

Update timeline

1. investigating Jul 08, 2025, 07:30 PM UTC

   We are currently investigating a potential issue with the US Service. Users may experience general slowness, workspaces not fully populating, or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. investigating Jul 08, 2025, 07:30 PM UTC

   We are continuing to investigate this issue.

3. identified Jul 08, 2025, 07:57 PM UTC

   We have identified the issue with the US Service and are implementing a solution. Users may still be experiencing slowness with Search, Workspaces, or checking documents in or out. Once the solution has been implemented, we will send another update. If you have any questions, please reach out to our Support Team at https://support.netdocuments.com.

4. monitoring Jul 08, 2025, 08:16 PM UTC

   We have remediated the issue with performance in the US Service region at this time. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded today are still being indexed. We will provide additional relevant updates to this post as we monitor the remediation put in place if anything changes. If you are continuing to experience difficulty, please contact Support via the portal: https://support.netdocuments.com/

5. resolved Jul 08, 2025, 08:58 PM UTC

   We have resolved the issue with performance in the US Service region. Users that experienced general slowness when navigating to workspaces or the inability to check documents in or out should now have the intended results. If you are experiencing continued difficulty, please contact Support via the portal: https://support.netdocuments.com/