NetDocuments US experienced a critical incident on July 9, 2025 affecting Mass Export Utility, lasting 10h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 09, 2025, 06:40 PM UTC
We have identified an issue impacting a limited number of customers using the Mass Export Utility. Currently, users will experience an error when logging in to the utility and will be unable to use it to export documents. As a workaround, files are able to be downloaded via the web UI. Remediation is expected to be live tomorrow, July 10th. If you require immediate assistance with critical export jobs, please contact our Support Team via the portal at https://support.netdocuments.com.
- resolved Jul 10, 2025, 05:30 AM UTC
The issue impacting a limited number of customers using the Mass Export Utility has now been resolved. Users should once again be able to successfully use the utility to export documents. If you are experiencing continued difficulty, please contact Support via the portal: https://support.netdocuments.com.