NetDocuments US experienced a minor incident on October 6, 2025 affecting Platform, lasting 8h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Platform
Update timeline
- investigating Oct 06, 2025, 08:03 PM UTC
We are currently investigating a potential issue with the US Service. Users may experience general slowness or errors related to problems with communications when checking documents in and out or uploading and downloading. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- resolved Oct 07, 2025, 04:57 AM UTC
The incident with the US Service has been resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/