NetDocuments US experienced a major incident on February 14, 2024 affecting Platform, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 14, 2024, 05:19 AM UTC
Some customers are reporting that documents are not checking out and the Netdocuments WebUI is responding slowly. This coincides with a sudden spike in our response times. Our engineering team has identified the cause and is working to bring this back to normal. We will update again in 15 minutes.
- identified Feb 14, 2024, 05:27 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 14, 2024, 05:34 AM UTC
Response times have returned to normal. We will continue to monitor to ensure the platform remains stable. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue. If you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319
- resolved Feb 14, 2024, 07:29 AM UTC
Response times have returned to normal. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue. If you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319