NetDocuments US experienced a minor incident on March 5, 2024 affecting Platform and Search, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 05, 2024, 07:50 PM UTC
NetDocuments is investigating a potential issue with the US Service. Users may be experiencing slow response times. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal to log your Support case. https://support.netdocuments.com/
- identified Mar 05, 2024, 08:13 PM UTC
Our engineering team has identified the cause of the issue in the US Service and is working towards a resolution. Users may experience issues checking out documents and the Netdocuments WebUI is responding slowly. We will update again in 30 minutes.
- monitoring Mar 05, 2024, 08:25 PM UTC
Response times have returned to normal. We will continue to monitor to ensure the platform remains stable. If you continue to experience these issues, please open a ticket with our Support team for further assistance. https://support.netdocuments.com/
- resolved Mar 05, 2024, 08:50 PM UTC
Response times have returned to normal. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue.