NetDocuments US experienced a critical incident on March 6, 2024 affecting Platform, lasting 4h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 06, 2024, 12:33 PM UTC
We are currently investigating an outage in the US service. Currently, the login page is unreachable. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal to log your Support case. https://support.netdocuments.com/
- identified Mar 06, 2024, 12:58 PM UTC
We have identified an issue with an internet provider and are working toward a resolution. Currently, the login page is unreachable. We commit to keeping you informed with updates on this matter as we diagnose and work toward a resolution. Expect another update within the next 30 minutes. If you are experiencing difficulty, please contact support via the portal to log your Support case. https://support.netdocuments.com/
- identified Mar 06, 2024, 01:17 PM UTC
We have identified an issue with an internet provider and are working toward a resolution. We commit to keeping you informed with updates on this matter as we diagnose and work toward a resolution. Expect another update within the next 30 minutes. If you are experiencing difficulty, please contact support via the portal to log your Support case. https://support.netdocuments.com/
- identified Mar 06, 2024, 01:46 PM UTC
The issue has stabilized currently and the US Service login page is reachable. We are monitoring the traffic closely for any further changes will continue to update this posting with any new information. If you are experiencing difficulty, please contact support via the portal to log your Support case. https://support.netdocuments.com/
- identified Mar 06, 2024, 02:19 PM UTC
The service has remained stable and the US Service login page is reachable. We are monitoring the traffic closely for any further changes and will continue to update this posting with any new information. If you are experiencing difficulty, please contact support via the portal to log your Support case. https://support.netdocuments.com/
- identified Mar 06, 2024, 03:18 PM UTC
The service remains in a stable state, and access to the US Service is available. We are closely monitoring traffic for any potential developments and will consistently provide updates on this post with any new information. If you encounter any challenges, please reach out to our support team through the portal to log your support case. For further assistance, visit https://support.netdocuments.com/
- monitoring Mar 06, 2024, 04:38 PM UTC
The Service remains in a stable state. We are closely monitoring traffic for any further changes and will consistently provide updates on this post with any new information. If you encounter any challenges, please reach out to our support team through the portal to log your support case. For further assistance, visit https://support.netdocuments.com/
- resolved Mar 06, 2024, 05:11 PM UTC
The incident with the US Service has been resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/