NetDocuments US incident
Unable to open documents in Microsoft Office Online
NetDocuments US experienced a notice incident on July 10, 2024 affecting Platform, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2024, 04:35 PM UTC
We are currently investigating an issue with the US Service. Users are unable to open documents in Microsoft Office Online. Note: This only impacts opening documents in Microsoft Office Online. Checking out documents and opening them via the locally installed version of Microsoft Office is functioning normally. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- identified Jul 10, 2024, 04:59 PM UTC
We have identified the issue with the opening documents in Microsoft Office Online and are working towards a resolution. We will continue to provide updates to this post as more information is available. Note: This only impacts opening documents in Microsoft Office Online. Checking out documents and opening them via the locally installed version of Microsoft Office is functioning normally. If you are experiencing this issue, please contact Support via the portal: https://support.netdocuments.com/
- monitoring Jul 10, 2024, 05:29 PM UTC
The issue with opening documents in Microsoft Office Online is now resolved. We are continuing to monitor the affected functionality closely and will update this post again if any reoccurrences of the problem are found. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/
- resolved Jul 10, 2024, 07:49 PM UTC
The issue with opening documents in Microsoft Office Online is resolved. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/