NetDocuments US experienced a major incident on July 18, 2024 affecting Platform, lasting 4h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 18, 2024, 10:56 PM UTC
We are currently investigating an issue with PatternBuilder Max in the US region. Users are currently unable to utilize PatternBuilder Max due to a disruption to one of our third-party technology partners. We have engaged that partner for Support and are actively working on a resolution. Note: This only impacts PatternBuilder Max. All other aspects of the Service are functioning as expected. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- identified Jul 19, 2024, 12:15 AM UTC
We have identified an issue that impacts several of our applications in the US region. Users are currently unable to utilize these applications due to an outage with one of our third-party technology partners, Microsoft. We have engaged them for Support and are actively working on a resolution. Note: This only impacts the following applications: PatternBuilder Max PatternBuilder SetBuilder Microsoft Teams addin M365 addins (Word, Outlook, etc) Cloud Folder Mapping EMS eSign SmartView Highlights All other aspects of the Service are functioning as expected. We will continue to provide updates to this post as more information is availible. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- monitoring Jul 19, 2024, 03:04 AM UTC
Microsoft has resolved the issue that affected the availability of our applications in the US Service. Internal testing has been successful and we will continue to monitor the applications for any reoccurrence. Note: This only impacted the following applications: PatternBuilder Max PatternBuilder SetBuilder Microsoft Teams addin M365 addins (Word, Outlook, etc) Cloud Folder Mapping EMS eSign SmartView Highlights If you continue to experience any issues with the availability of these affected applications, please contact Support via the portal: https://support.netdocuments.com/
- resolved Jul 19, 2024, 03:36 AM UTC
The issue that impacted several of our applications in the US Service is now resolved. Note: This only impacted the following applications: PatternBuilder Max PatternBuilder SetBuilder Microsoft Teams addin M365 addins (Word, Outlook, etc) Cloud Folder Mapping EMS eSign SmartView Highlights If you continue to experience these issues, please open a ticket with our Support team for further assistance. https://support.netdocuments.com/