NetDocuments US experienced a minor incident on October 11, 2024 affecting Platform, lasting 5h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 11, 2024, 04:23 PM UTC
We are currently investigating an issue with the US Service that may be affecting a limited number of customers. Some users may experience general slowness or issues related to loading workspaces. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- investigating Oct 11, 2024, 05:07 PM UTC
We are continuing to investigate an issue with the US Service that may be affecting a limited number of customers. Some users may experience general slowness or issues related to loading workspaces. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- investigating Oct 11, 2024, 06:16 PM UTC
We are continuing to investigate an issue with the US Service that may be affecting a limited number of customers. Some users may experience general slowness or issues related to loading workspaces. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- investigating Oct 11, 2024, 07:34 PM UTC
We are continuing to investigate an issue with the US Service that may be affecting a limited number of customers. Some users may experience general slowness or issues related to loading workspaces, or searching for documents. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- monitoring Oct 11, 2024, 08:59 PM UTC
A remediation has been put in place to address the incident in the US Service. We are monitoring the situation closely and will update this post if any reoccurrences of the problem are found. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- resolved Oct 11, 2024, 09:56 PM UTC
The issue with the US Service has been remediated. At this time, we consider the issue Resolved. If you are continuing to experience difficulty, please contact Support via the portal: https://support.netdocuments.com/