NetDocuments US experienced a minor incident on February 17, 2025 affecting Indexing, lasting 7h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 17, 2025, 02:16 PM UTC
We have identified an issue with indexing in the US service. The queues are currently backed up and steps are being taken to accelerate the processing of jobs. If you are experiencing difficulty, please contact Support via the portal to log your Support case.
- identified Feb 17, 2025, 03:35 PM UTC
Delays continue with indexing documents. We have taken steps to accelerate the processing of jobs. Documents are uploading successfully and will show in their expected locations once they are indexed. We will continue to provide updates as the indexing queue continues to process.
- monitoring Feb 17, 2025, 04:40 PM UTC
The US Indexing queues are caught up. Documents uploaded during this time will now show in their expected location and new uploads will be processed as expected. We are monitoring the queues closely and will update this post again if any reoccurrences of the problem are found. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- resolved Feb 17, 2025, 09:38 PM UTC
The delay in indexing has been resolved. If you are continuing to experience a delay, please contact Support via the portal: https://support.netdocuments.com/