NetDocuments US experienced a notice incident on March 31, 2025 affecting Platform, lasting 5h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 31, 2025, 08:29 PM UTC
We have identified the issue with performance in the US Service region and are currently taking action to remediate. Users may experience general slowness when navigating to workspaces or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- investigating Mar 31, 2025, 08:59 PM UTC
We are continuing to investigate an issue with the US Service. Users may experience general slowness when navigating the web interface, workspaces not properly loading, or the inability to check documents in or out. Documents continue to be searchable when searched by Document ID number. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- monitoring Mar 31, 2025, 09:25 PM UTC
We have identified the issue with performance in the US Service region and have taken action to remediate. Users experiencing general slowness when navigating the web interface and loading workspaces should begin seeing an improvement of that experience. Document searching remains affected as recently uploaded documents are still processing. We will continue to provide updates to this post as we monitor the remediation put in place. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- resolved Apr 01, 2025, 01:36 AM UTC
The issue with performance in the US Service region is now fully resolved. All documents that were uploaded during the disruption are now fully searchable by metadata. If you are continuing to experience issues with searching, please contact our Support team via the portal: https://support.netdocuments.com/.