NetDocuments US experienced a minor incident on April 25, 2025 affecting Platform and Search and 1 more component, lasting 7h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 25, 2025, 05:02 PM UTC
We are currently investigating a potential issue with the US Service. Users may experience general slowness or the inability to load workspaces or search. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- monitoring Apr 25, 2025, 05:38 PM UTC
We have identified the issue with performance in the US Service region and have taken action to remediate. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded today are still being indexed. We will continue to provide updates to this post as we monitor the remediation put in place. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- resolved Apr 26, 2025, 12:08 AM UTC
The incident in the US Service has been identified and remediation has proven reliable. At this time, we consider the issue Resolved. If you are continuing to experience difficulty, or slow performance of your NetDocuments service, please contact Support via the portal: https://support.netdocuments.com/