NetDocuments US experienced a minor incident on April 29, 2025 affecting Platform and Search and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 29, 2025, 08:50 PM UTC
We are currently investigating a potential issue with the US Service. Some users may experience general slowness or the inability to load workspaces or search. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- identified Apr 29, 2025, 09:07 PM UTC
We have identified the issue with performance in the US Service region and are working on remediation. Users will still experience general slowness when navigating to workspaces or searching. We will continue to provide updates once remediation has been put in place. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- monitoring Apr 29, 2025, 10:00 PM UTC
We have remediated the issue with performance in the US Service region at this time. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded today are still being indexed. We will continue to provide updates to this post as we monitor the remediation put in place. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- resolved Apr 29, 2025, 10:30 PM UTC
The incident in the US Service has been identified and remediation has proven reliable. At this time, we consider the issue Resolved. If you are continuing to experience difficulty, or slow performance of your NetDocuments service, please contact Support via the portal: https://support.netdocuments.com/