NetDocuments AU Outage History

Started Aug 03, 2026, 02:18 AM UTC· resolved Aug 03, 2026, 04:19 AM UTC

1. investigating Aug 03, 2026, 02:18 AM UTC

   We are currently investigating an issue affecting the AU Service. Customers may experience issues logging into NetDocuments or documents not displaying when loading workspaces. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. investigating Aug 03, 2026, 02:55 AM UTC

   We are continuing to investigate an issue affecting the AU Service. Customers may intermittently experience issues logging into NetDocuments, checking documents in or out, or documents not displaying when loading workspaces. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. monitoring Aug 03, 2026, 03:35 AM UTC

   We have identified an issue impacting the AU Service and have taken action to fully remediate. The Service response has returned to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. resolved Aug 03, 2026, 04:19 AM UTC

   The issue affecting the AU Service has been fully resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

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Started Jul 16, 2026, 09:59 AM UTC· resolved Jul 16, 2026, 12:32 PM UTC

1. investigating Jul 16, 2026, 09:59 AM UTC

   We are currently investigating an issue affecting M365 Outlook and Co-Author Login. As a workaround, please use ndOffice for saving and editing documents, which is not affected by this issue. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. identified Jul 16, 2026, 10:30 AM UTC

   We have identified the issue affecting M365 Outlook and Co-Author Login to be a global incident with a third-party provider. We are working with the third party on a resolution. As a workaround, please use ndOffice for saving and editing documents, which is not affected by this issue. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. monitoring Jul 16, 2026, 11:39 AM UTC

   The issue affecting M365 Outlook and Co-Author Login has been resolved, and we will continue to monitor closely. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. resolved Jul 16, 2026, 12:32 PM UTC

   The issue affecting M365 Outlook and Co-Author Login is resolved. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

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Started Mar 02, 2026, 10:51 PM UTC· resolved Mar 03, 2026, 12:27 AM UTC

1. investigating Mar 02, 2026, 10:51 PM UTC

   We are currently investigating a potential issue with the AU Service. Users may experience difficulty logging in or navigating the site. We will continue to provide updates to this post as the issue is investigated further. If you need assistance, please contact Support via the portal: https://support.netdocuments.com/

2. investigating Mar 02, 2026, 11:52 PM UTC

   We are continuing to investigate the issue impacting the AU Service. We are continuing our troubleshooting process to narrow in on a root cause. We will continue to provide updates to this post as soon as more information is available. If you would like to submit a Support Case related to this issue, please contact Support via the portal: https://support.netdocuments.com

3. monitoring Mar 03, 2026, 12:13 AM UTC

   We believe we have remediated the issue impacting the AU Service at this time. Users should now be able to log in to the Service successfully and navigate as expected. There may be portions of the Service that are still slightly degraded, but we expect that will improve over the next several minutes. We will continue to monitor the remediation to confirm it is effective. If you are still experiencing difficulty logging in, please feel free to reach out to Support via the portal: https://support.netdocuments.com

4. resolved Mar 03, 2026, 12:27 AM UTC

   Through internal testing and multiple customer reports, the remediation put in place has proven reliable. At this time, this issue is considered resolved. If you are continuing to experience difficulty logging in to the AU Service, please reach out to Support via the portal: https://support.netdocuments.com

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Started Feb 25, 2026, 02:51 PM UTC· resolved Feb 27, 2026, 03:35 PM UTC

1. monitoring Feb 25, 2026, 02:51 PM UTC

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. resolved Feb 27, 2026, 03:35 PM UTC

   This incident has been resolved.

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Started Oct 05, 2025, 10:43 PM UTC· resolved Oct 06, 2025, 03:14 AM UTC

1. investigating Oct 05, 2025, 10:43 PM UTC

   We are actively investigating an issue with the M365 Outlook as well as the ndMail add-in. This issue is currently preventing emails from properly filing to the NetDocuments Service. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. monitoring Oct 06, 2025, 12:37 AM UTC

   The AU Service is operating normally at this time. We will continue to provide updates here if anything further changes. If you need assistance or are still experiencing issues reaching the Service, please contact Support via the portal: https://support.netdocuments.com/

3. resolved Oct 06, 2025, 03:14 AM UTC

   The incident with the AU Service has been resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

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Started Sep 30, 2025, 05:22 PM UTC· resolved Sep 30, 2025, 06:27 PM UTC

1. investigating Sep 30, 2025, 05:22 PM UTC

   We are currently investigating an issue affecting our AU service (au.netdocuments.com). Users may experience difficulty reaching the platform at this time. We will provide updates here as we work to resolve the issue. If you need assistance, please contact Support via the portal: https://support.netdocuments.com/

2. monitoring Sep 30, 2025, 05:52 PM UTC

   The AU Service is operating normally at this time. We will continue to provide updates here if anything further changes. If you need assistance or are still experiencing issues reaching the Service, please contact Support via the portal: https://support.netdocuments.com/

3. resolved Sep 30, 2025, 06:27 PM UTC

   The incident with the AU Service has been resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

Read the full incident report →

Started May 21, 2025, 02:03 AM UTC· resolved May 21, 2025, 03:59 AM UTC

1. investigating May 21, 2025, 02:03 AM UTC

   We are currently investigating an issue affecting our AU service (au.netdocuments.com). Customers may experience slow checkout of documents, slow browsing of workspaces and search results taking longer than usual or not responding. We will provide updates here as we work to resolve the issue. If you need assistance, please contact Support via the portal: https://support.netdocuments.com/

2. investigating May 21, 2025, 02:37 AM UTC

   We are continuing to investigate an issue affecting our AU service (au.netdocuments.com). Customers may experience slow checkout of documents, slow browsing of workspaces and search results taking longer than usual or not responding. Some customers reported inability to access the service or documents at all during this incident. We will provide updates here as we work to resolve the issue. If you need assistance, please contact Support via the portal: https://support.netdocuments.com/

3. identified May 21, 2025, 03:01 AM UTC

   We have identified the issue affecting our AU Service and are working towards restoring full functionality to the region. Further regular updates will be posted here. If you need assistance, please contact Support via the portal: https://support.netdocuments.com/

4. monitoring May 21, 2025, 03:20 AM UTC

   The issue affecting our AU Service (au.netdocuments.com) has been resolved, and functionality has been restored. We are currently monitoring the system to ensure stability. If you experience any further issues, please contact Support via the portal: https://support.netdocuments.com/

5. resolved May 21, 2025, 03:59 AM UTC

   The issue affecting our AU Service (au.netdocuments.com) has been resolved, and functionality has been restored. If you experience any further issues, please contact Support via the portal: https://support.netdocuments.com/

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Started Apr 14, 2025, 11:00 PM UTC· resolved Apr 14, 2025, 11:00 PM UTC

1. resolved Apr 16, 2025, 02:13 AM UTC

   NetDocuments experienced a delay in indexing on 15 April 2025 in the AU Service. If new documents were added between 9:00 AM and 11:00am, it is possible they would not have been immediately available in search results or visible in Workspaces. As of 11:10 AM, we had identified the issue and the indexing queues had processed all outstanding requests, and new document indexing times had returned to normal operating levels. We apologize for any inconvenience this may have caused.

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Started Mar 23, 2025, 11:43 PM UTC· resolved Mar 24, 2025, 01:30 AM UTC

1. identified Mar 23, 2025, 11:43 PM UTC

   We have identified an issue which is affecting a limited number of customers. Affected customers may experience workspaces slow to load or not loading, and search not working. We are working to restore full functionality as quickly as possible. If you are experiencing difficulty, please contact support via the Support Portal https://support.netdocuments.com/

2. monitoring Mar 24, 2025, 12:13 AM UTC

   We have restored the search functionality and are monitoring to assure that the affected functions remain available. Workspaces should now load, and searches should return results. Indexing of documents is restored and is working through a backlog. Full text search results may not be available for some documents created in the previous hour until the backlog is processed. Customers do not need to take any action. If you are experiencing difficulty, please contact support via the Support Portal https://support.netdocuments.com/

3. resolved Mar 24, 2025, 01:30 AM UTC

   The issue with search affecting a limited number of customers has been resolved. Search queries are working, and workspaces are loading expected content. Full text search results may not be available for some documents created earlier today until the backlog is processed. Customers do not need to take any action. If you are experiencing difficulty, please contact support via the Support Portal https://support.netdocuments.com/

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Started Feb 27, 2025, 06:38 AM UTC· resolved Feb 27, 2025, 10:29 AM UTC

1. investigating Feb 27, 2025, 06:38 AM UTC

   We are investigating an issue with Smartview and Tasks in the AU Service. Users may experience a blank pane when previewing a document or looking at document details. If using Tasks, users may see an error message. We will provide an update in 30 minutes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. monitoring Feb 27, 2025, 06:49 AM UTC

   The Smartview and Tasks functions are now operating normally and we are monitoring for any further issues. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

3. monitoring Feb 27, 2025, 07:30 AM UTC

   The Smartview and Tasks functions continue operating normally. This incident is resolved. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

4. resolved Feb 27, 2025, 10:29 AM UTC

   This incident has been resolved.

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Started Nov 04, 2024, 07:45 AM UTC· resolved Nov 04, 2024, 10:20 AM UTC

1. investigating Nov 04, 2024, 07:45 AM UTC

   We are currently investigating an issue with the AU Service. Some users may experience problems checking documents in and out or general slowness in the web interface. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. investigating Nov 04, 2024, 08:33 AM UTC

   We are continuing to investigate an issue with the AU Service. Some users may experience problems checking documents in and out or general slowness in the web interface. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

3. monitoring Nov 04, 2024, 09:25 AM UTC

   We have restored functionality in the AU region and are continuing to monitor to ensure the service remains stable. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

4. resolved Nov 04, 2024, 10:20 AM UTC

   We have restored functionality in the AU region and this issue is considered resolved. If you are experiencing difficulty or have questions relating to this issue, please contact Support via the portal: https://support.netdocuments.com/

Read the full incident report →