NetDocuments AU experienced a minor incident on August 3, 2026 affecting Platform, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2026, 02:18 AM UTC
We are currently investigating an issue affecting the AU Service. Customers may experience issues logging into NetDocuments or documents not displaying when loading workspaces. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
- investigating Aug 03, 2026, 02:55 AM UTC
We are continuing to investigate an issue affecting the AU Service. Customers may intermittently experience issues logging into NetDocuments, checking documents in or out, or documents not displaying when loading workspaces. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
- monitoring Aug 03, 2026, 03:35 AM UTC
We have identified an issue impacting the AU Service and have taken action to fully remediate. The Service response has returned to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
- resolved Aug 03, 2026, 04:19 AM UTC
The issue affecting the AU Service has been fully resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/