Service Incident

Update timeline

1. investigating Mar 02, 2026, 10:51 PM UTC

   We are currently investigating a potential issue with the AU Service. Users may experience difficulty logging in or navigating the site. We will continue to provide updates to this post as the issue is investigated further. If you need assistance, please contact Support via the portal: https://support.netdocuments.com/

2. investigating Mar 02, 2026, 11:52 PM UTC

   We are continuing to investigate the issue impacting the AU Service. We are continuing our troubleshooting process to narrow in on a root cause. We will continue to provide updates to this post as soon as more information is available. If you would like to submit a Support Case related to this issue, please contact Support via the portal: https://support.netdocuments.com

3. monitoring Mar 03, 2026, 12:13 AM UTC

   We believe we have remediated the issue impacting the AU Service at this time. Users should now be able to log in to the Service successfully and navigate as expected. There may be portions of the Service that are still slightly degraded, but we expect that will improve over the next several minutes. We will continue to monitor the remediation to confirm it is effective. If you are still experiencing difficulty logging in, please feel free to reach out to Support via the portal: https://support.netdocuments.com

4. resolved Mar 03, 2026, 12:27 AM UTC

   Through internal testing and multiple customer reports, the remediation put in place has proven reliable. At this time, this issue is considered resolved. If you are continuing to experience difficulty logging in to the AU Service, please reach out to Support via the portal: https://support.netdocuments.com