Net2Phone incident

Issue affecting Net2phone call processing

Resolved after 3 hours 18 minutes, affecting net2phone Presence Server, on May 24, 2023.

monitoring May 24, 2023, 04:58 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 24, 2023, 02:17 PM UTC
Resolved
May 24, 2023, 05:36 PM UTC
Duration
3h 18m
Detected by Pingoru
May 24, 2023, 02:17 PM UTC

Affected components

net2phone Presence Server

Update timeline

  1. investigating May 24, 2023, 02:17 PM UTC

    Net2phone is aware that some customers are having issues with BLF and Call-Park - Our engineering and support teams are all engaged and working on resolving this issue as we speak; further updates to follow.

  2. monitoring May 24, 2023, 04:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 24, 2023, 05:36 PM UTC

    This incident has been resolved.

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