Neosantara incident
UpstreamAuthError: [NineRouter] Auth Failure - Request failed with status code 401
Minor Vendor's status page →
Resolved after 1 hour 15 minutes, on September 9, 2026.
The issue has been resolved and all systems are operating normally. Thank you for your patience.
Update timeline
- identified Sep 09, 2026, 11:55 PM UTC
Sentry Alert reports of UpstreamAuthError: [NineRouter] Auth Failure - Request failed with status code 401 Reported at Wed, 09 Sep 2026 22:54:57 UTC We will continue providing updates as more information becomes available. "Detected via automated monitoring "
- resolved Sep 10, 2026, 01:10 AM UTC
The issue has been resolved and all systems are operating normally. Thank you for your patience.
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