Neosantara incident
UpstreamAuthError: [ninerouter:garda-core] Auth Failure - Request failed with status code 401
Minor Vendor's status page →
Resolved after 1 hour 4 minutes, on September 10, 2026.
The issue has been resolved and all systems are operating normally. Thank you for your patience.
Update timeline
- identified Sep 10, 2026, 07:26 PM UTC
Sentry Alert reports of UpstreamAuthError: [ninerouter:garda-core] Auth Failure - Request failed with status code 401 Reported at Thu, 10 Sep 2026 18:25:50 UTC We will continue providing updates as more information becomes available. "Detected via automated monitoring "
- resolved Sep 10, 2026, 08:30 PM UTC
The issue has been resolved and all systems are operating normally. Thank you for your patience.
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