Neosantara incident
UpstreamProviderError: [neosantara-proxy:garda-core] Service Unavailable - Empty response received from neosantara-proxy
Minor Vendor's status page →
Resolved after 2 hours 39 minutes, on September 11, 2026.
The issue has been resolved and all systems are operating normally. Thank you for your patience.
Update timeline
- identified Sep 11, 2026, 07:41 AM UTC
Sentry Alert reports of UpstreamProviderError: [neosantara-proxy:garda-core] Service Unavailable - Empty response received from neosantara-proxy Reported at Fri, 11 Sep 2026 06:40:58 UTC We will continue providing updates as more information becomes available. "Detected via automated monitoring "
- resolved Sep 11, 2026, 10:20 AM UTC
The issue has been resolved and all systems are operating normally. Thank you for your patience.
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