Neosantara incident
UpstreamAuthError: UpstreamAuthError: AI Provider Authentication Issue
Minor Vendor's status page →
Resolved after 1 hour 38 minutes, on September 12, 2026.
The issue has been resolved and all systems are operating normally. Thank you for your patience.
Update timeline
- identified Sep 12, 2026, 04:32 PM UTC
Sentry Alert reports of UpstreamAuthError: UpstreamAuthError: AI Provider Authentication Issue Reported at Sat, 12 Sep 2026 15:31:25 UTC We will continue providing updates as more information becomes available. "Detected via automated monitoring "
- resolved Sep 12, 2026, 06:10 PM UTC
The issue has been resolved and all systems are operating normally. Thank you for your patience.
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