Neosantara incident
UpstreamAuthError: UpstreamAuthError: AI Provider Authentication Issue
Minor Vendor's status page →
Resolved after 1 hour 10 minutes, on September 18, 2026.
The issue has been resolved and all systems are operating normally. Thank you for your patience.
Update timeline
- identified Sep 18, 2026, 12:50 PM UTC
Sentry Alert reports of UpstreamAuthError: UpstreamAuthError: AI Provider Authentication Issue Reported at Fri, 18 Sep 2026 11:50:15 UTC We will continue providing updates as more information becomes available. "Detected via automated monitoring "
- resolved Sep 18, 2026, 02:00 PM UTC
The issue has been resolved and all systems are operating normally. Thank you for your patience.
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