Neosantara incident
UpstreamAuthError: UpstreamAuthError: AI Provider Authentication Issue
Minor Vendor's status page →
Resolved after 2 hours 5 minutes, on September 20, 2026.
The issue has been resolved and all systems are operating normally. Thank you for your patience.
Update timeline
- identified Sep 20, 2026, 04:55 AM UTC
Sentry Alert reports of UpstreamAuthError: UpstreamAuthError: AI Provider Authentication Issue Reported at Sun, 20 Sep 2026 03:54:34 UTC We will continue providing updates as more information becomes available. "Detected via automated monitoring "
- resolved Sep 20, 2026, 07:00 AM UTC
The issue has been resolved and all systems are operating normally. Thank you for your patience.
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