Neosantara incident
UpstreamTimeoutError: UpstreamTimeoutError: API Gateway Service Interruption
Minor Vendor's status page →
Resolved after 1 hour 34 minutes, on September 22, 2026.
The issue has been resolved and all systems are operating normally. Thank you for your patience.
Update timeline
- identified Sep 22, 2026, 12:26 AM UTC
Sentry Alert reports of UpstreamTimeoutError: UpstreamTimeoutError: API Gateway Service Interruption Reported at Mon, 21 Sep 2026 23:25:49 UTC We will continue providing updates as more information becomes available. "Detected via automated monitoring "
- resolved Sep 22, 2026, 02:00 AM UTC
The issue has been resolved and all systems are operating normally. Thank you for your patience.
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