Neosantara incident
UpstreamTimeoutError: UpstreamTimeoutError: API Gateway Service Interruption
Minor Vendor's status page →
Resolved after 1 hour 1 minute, on October 10, 2026.
The issue has been resolved and all systems are operating normally. Thank you for your patience.
Update timeline
- identified Oct 10, 2026, 11:28 PM UTC
Sentry Alert reports of UpstreamTimeoutError: UpstreamTimeoutError: API Gateway Service Interruption Reported at Sat, 10 Oct 2026 22:28:10 UTC We will continue providing updates as more information becomes available. "Detected via automated monitoring "
- resolved Oct 11, 2026, 12:30 AM UTC
The issue has been resolved and all systems are operating normally. Thank you for your patience.
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