Neosantara incident
UpstreamProviderError: UpstreamProviderError: AI Provider Service Disruption
Minor Vendor's status page →
Resolved after 8 hours 27 minutes, on October 13, 2026.
The issue has been resolved and all systems are operating normally. Thank you for your patience.
Update timeline
- identified Oct 13, 2026, 12:13 PM UTC
Sentry Alert reports of UpstreamProviderError: UpstreamProviderError: AI Provider Service Disruption Reported at Tue, 13 Oct 2026 11:12:59 UTC We will continue providing updates as more information becomes available. "Detected via automated monitoring "
- resolved Oct 13, 2026, 08:40 PM UTC
The issue has been resolved and all systems are operating normally. Thank you for your patience.
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