Neosantara incident
UpstreamTimeoutError: UpstreamTimeoutError: API Gateway Service Interruption
Minor Vendor's status page →
Resolved after 3 hours 31 minutes, on October 15, 2026.
The issue has been resolved and all systems are operating normally. Thank you for your patience.
Update timeline
- identified Oct 15, 2026, 12:28 AM UTC
Sentry Alert reports of UpstreamTimeoutError: UpstreamTimeoutError: API Gateway Service Interruption Reported at Wed, 14 Oct 2026 23:28:11 UTC We will continue providing updates as more information becomes available. "Detected via automated monitoring "
- resolved Oct 15, 2026, 04:00 AM UTC
The issue has been resolved and all systems are operating normally. Thank you for your patience.
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