Neon incident

ES-2331065

Resolved after 28 minutes, affecting Database Connectivity and Database Connectivity (Database Connectivity — AWS us-east-2) and 1 more, on November 2, 2026.

resolved Nov 02, 2026, 09:01 PM UTC

Between 17:30 UTC and 19:44 UTC November 02 2026, customers in AWS US-East-2 (Ohio) may have encountered slow compute startup times. This issue is now resolved.

Started
Nov 02, 2026, 08:33 PM UTC
Resolved
Nov 02, 2026, 09:01 PM UTC
Duration
28m
Detected by Pingoru
Nov 02, 2026, 08:33 PM UTC

Affected components

Database ConnectivityDatabase Connectivity (Database Connectivity — AWS us-east-2)Project/Branch OperationsProject/Branch Operations (Project/Branch Operations — AWS us-east-2)

Update timeline

  1. investigating Nov 02, 2026, 08:33 PM UTC

    Beginning around 17:30 UTC November 02 2026, customers in AWS US-East-2 (Ohio) may encounter slow compute startup times. This issue is being actively investigated.

  2. identified Nov 02, 2026, 08:48 PM UTC

    Beginning around 17:30 UTC November 02 2026, customers in AWS US-East-2 (Ohio) may encounter slow compute startup times. The cause has been identified and we are seeing recovery.

  3. monitoring Nov 02, 2026, 08:52 PM UTC

    Between 17:30 UTC and 19:44 UTC November 02 2026, customers in AWS US-East-2 (Ohio) may have encountered slow compute startup times. The issue has been mitigated, and we are monitoring to confirm full recovery.

  4. resolved Nov 02, 2026, 09:01 PM UTC

    Between 17:30 UTC and 19:44 UTC November 02 2026, customers in AWS US-East-2 (Ohio) may have encountered slow compute startup times. This issue is now resolved.

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