Neon Fundraise Outage History

Neon Fundraise is up right now

Neon Fundraise had 5 outages in the last 2 years totaling 101h 41m of downtime — averaging 0.2 incidents per month.

There were 5 Neon Fundraise outages since October 20, 2025 totaling 101h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.rallybound.com

Major June 23, 2026

Neon One Portal slow loading times

Detected by Pingoru
Jun 23, 2026, 08:11 PM UTC
Resolved
Jun 24, 2026, 02:00 PM UTC
Duration
17h 48m
Timeline · 3 updates
  1. monitoring Jun 23, 2026, 08:11 PM UTC

    We are experiencing additional issues with users being able to login to the system. Users may experience intermittent delays when attempting to access Neon apps. The team is actively working on a resolution and will update here with more information as we work to resolve the issue.

  2. monitoring Jun 23, 2026, 08:40 PM UTC

    All systems are currently operating as expected and Admin users should no longer be experiencing delays when logging in. We will continue to monitor the situation.

  3. resolved Jun 24, 2026, 02:00 PM UTC

    This incident has been marked as resolved following extended monitoring of the solution put in place.

Read the full incident report →

Major June 17, 2026

Neon Portal intermittent latency

Detected by Pingoru
Jun 17, 2026, 05:55 PM UTC
Resolved
Jun 18, 2026, 04:04 AM UTC
Duration
10h 9m
Affected: Management interfacesSite Builder
Timeline · 3 updates
  1. investigating Jun 17, 2026, 05:55 PM UTC

    We are currently investigating an issue where Neon Portal is loading slowly or timing out for many users. We are typically seeing logins resolve after a delay, but you may experience delayed login times to Neon One apps.

  2. monitoring Jun 17, 2026, 08:01 PM UTC

    Loading performance has improved, but we're continuing to monitor closely to ensure that the issue is fully resolved.

  3. resolved Jun 18, 2026, 04:04 AM UTC

    Loading performance has maintained stable, but we'll continue to monitor closely to ensure that the issue does not recur.

Read the full incident report →

Critical March 20, 2026

Intermittent charging issues with Neon Pay

Detected by Pingoru
Mar 20, 2026, 10:15 PM UTC
Resolved
Mar 23, 2026, 01:08 PM UTC
Duration
2d 14h
Affected: Neon Pay
Timeline · 4 updates
  1. investigating Mar 20, 2026, 10:15 PM UTC

    We are currently investigating an issue causing charges to intermittently fail on Neon Pay.

  2. investigating Mar 20, 2026, 10:59 PM UTC

    We have isolated the issue and mitigated the affect to Payments. All charges are currently processing as expected and we are continuing to monitor as we work towards full resolution.

  3. monitoring Mar 21, 2026, 12:00 AM UTC

    All charges have continued to process as expected - we will continue to monitor the situation before marking this as fully resolved.

  4. resolved Mar 23, 2026, 01:08 PM UTC

    No further issues have occurred since the fix was implemented and monitoring began, the issue has been marked as fully resolved.

Read the full incident report →

Major January 7, 2026

High CPU usage caused intermittent issues

Detected by Pingoru
Jan 07, 2026, 04:32 PM UTC
Resolved
Jan 07, 2026, 08:03 PM UTC
Duration
3h 30m
Timeline · 2 updates
  1. monitoring Jan 07, 2026, 04:32 PM UTC

    We have identified an issue with high cpu usage. A fix has been implemented and we are monitoring to confirm that the issue does not recur.

  2. resolved Jan 07, 2026, 08:03 PM UTC

    This incident has been marked as resolved. The fix implemented earlier has addressed the CPU usage, and monitoring has confirmed that levels have remained normal since the issue was addressed.

Read the full incident report →

Notice October 20, 2025

Hosting provider (AWS) experiencing degradation of services

Detected by Pingoru
Oct 20, 2025, 01:58 PM UTC
Resolved
Oct 20, 2025, 09:17 PM UTC
Duration
7h 19m
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 01:58 PM UTC

    AWS (our hosting provider) experienced a degradation of services last night and continues to experience issues in rectifying services. Overall Fundraise systems are operational as of now, but we are continuing to investigate to determine any impact. Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status

  2. monitoring Oct 20, 2025, 04:56 PM UTC

    AWS (our hosting provider) experienced a degradation of services last night and continues to experience issues in rectifying services. Overall Fundraise systems are operational as of now. At this point we have not discovered any affected services, but we are continuing to investigate to determine any impact. Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status

  3. resolved Oct 20, 2025, 09:17 PM UTC

    AWS has confirmed that their fix is working as expected. At this point, we have concluded our investigation and have not found any additional services affected within Neon Fundraise. Please reach out to support with any additional questions or concerns. AWS Statuspage: https://health.aws.amazon.com/health/status

Read the full incident report →