Neon Fundraise Outage History

Neon Fundraise is up right now

Neon Fundraise had 13 outages in the last 2 years totaling 196h 22m of downtime — averaging 0.5 incidents per month.

There were 13 Neon Fundraise outages since October 21, 2024 totaling 196h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.rallybound.com

Major June 23, 2026

Neon One Portal slow loading times

Detected by Pingoru
Jun 23, 2026, 08:11 PM UTC
Resolved
Jun 24, 2026, 02:00 PM UTC
Duration
17h 48m
Timeline · 3 updates
  1. monitoring Jun 23, 2026, 08:11 PM UTC

    We are experiencing additional issues with users being able to login to the system. Users may experience intermittent delays when attempting to access Neon apps. The team is actively working on a resolution and will update here with more information as we work to resolve the issue.

  2. monitoring Jun 23, 2026, 08:40 PM UTC

    All systems are currently operating as expected and Admin users should no longer be experiencing delays when logging in. We will continue to monitor the situation.

  3. resolved Jun 24, 2026, 02:00 PM UTC

    This incident has been marked as resolved following extended monitoring of the solution put in place.

Read the full incident report →

Major June 17, 2026

Neon Portal intermittent latency

Detected by Pingoru
Jun 17, 2026, 05:55 PM UTC
Resolved
Jun 18, 2026, 04:04 AM UTC
Duration
10h 9m
Affected: Management interfacesSite Builder
Timeline · 3 updates
  1. investigating Jun 17, 2026, 05:55 PM UTC

    We are currently investigating an issue where Neon Portal is loading slowly or timing out for many users. We are typically seeing logins resolve after a delay, but you may experience delayed login times to Neon One apps.

  2. monitoring Jun 17, 2026, 08:01 PM UTC

    Loading performance has improved, but we're continuing to monitor closely to ensure that the issue is fully resolved.

  3. resolved Jun 18, 2026, 04:04 AM UTC

    Loading performance has maintained stable, but we'll continue to monitor closely to ensure that the issue does not recur.

Read the full incident report →

Critical March 20, 2026

Intermittent charging issues with Neon Pay

Detected by Pingoru
Mar 20, 2026, 10:15 PM UTC
Resolved
Mar 23, 2026, 01:08 PM UTC
Duration
2d 14h
Affected: Neon Pay
Timeline · 4 updates
  1. investigating Mar 20, 2026, 10:15 PM UTC

    We are currently investigating an issue causing charges to intermittently fail on Neon Pay.

  2. investigating Mar 20, 2026, 10:59 PM UTC

    We have isolated the issue and mitigated the affect to Payments. All charges are currently processing as expected and we are continuing to monitor as we work towards full resolution.

  3. monitoring Mar 21, 2026, 12:00 AM UTC

    All charges have continued to process as expected - we will continue to monitor the situation before marking this as fully resolved.

  4. resolved Mar 23, 2026, 01:08 PM UTC

    No further issues have occurred since the fix was implemented and monitoring began, the issue has been marked as fully resolved.

Read the full incident report →

Major January 7, 2026

High CPU usage caused intermittent issues

Detected by Pingoru
Jan 07, 2026, 04:32 PM UTC
Resolved
Jan 07, 2026, 08:03 PM UTC
Duration
3h 30m
Timeline · 2 updates
  1. monitoring Jan 07, 2026, 04:32 PM UTC

    We have identified an issue with high cpu usage. A fix has been implemented and we are monitoring to confirm that the issue does not recur.

  2. resolved Jan 07, 2026, 08:03 PM UTC

    This incident has been marked as resolved. The fix implemented earlier has addressed the CPU usage, and monitoring has confirmed that levels have remained normal since the issue was addressed.

Read the full incident report →

Notice October 20, 2025

Hosting provider (AWS) experiencing degradation of services

Detected by Pingoru
Oct 20, 2025, 01:58 PM UTC
Resolved
Oct 20, 2025, 09:17 PM UTC
Duration
7h 19m
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 01:58 PM UTC

    AWS (our hosting provider) experienced a degradation of services last night and continues to experience issues in rectifying services. Overall Fundraise systems are operational as of now, but we are continuing to investigate to determine any impact. Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status

  2. monitoring Oct 20, 2025, 04:56 PM UTC

    AWS (our hosting provider) experienced a degradation of services last night and continues to experience issues in rectifying services. Overall Fundraise systems are operational as of now. At this point we have not discovered any affected services, but we are continuing to investigate to determine any impact. Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status

  3. resolved Oct 20, 2025, 09:17 PM UTC

    AWS has confirmed that their fix is working as expected. At this point, we have concluded our investigation and have not found any additional services affected within Neon Fundraise. Please reach out to support with any additional questions or concerns. AWS Statuspage: https://health.aws.amazon.com/health/status

Read the full incident report →

Critical October 3, 2025

Admin Login Disruption

Detected by Pingoru
Oct 03, 2025, 01:28 PM UTC
Resolved
Oct 03, 2025, 06:57 PM UTC
Duration
5h 29m
Affected: Management interfaces
Timeline · 4 updates
  1. identified Oct 03, 2025, 01:28 PM UTC

    We are currently investigating an issue preventing users from logging into Neon Fundraise Admin. This issue is not affecting front-end forms, events, or payments.

  2. identified Oct 03, 2025, 01:57 PM UTC

    We have identified the root cause of the issue and are working to release a fix.

  3. monitoring Oct 03, 2025, 04:17 PM UTC

    A fix has been implemented for this issue and we are monitoring the situation.

  4. resolved Oct 03, 2025, 06:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2025

Team captains cannot be created

Detected by Pingoru
May 06, 2025, 04:44 PM UTC
Resolved
May 07, 2025, 11:20 AM UTC
Duration
18h 35m
Affected: Registrations
Timeline · 2 updates
  1. identified May 06, 2025, 04:44 PM UTC

    Due to an update merged in last night's release, team captains cannot be created, neither through the front end registration form, nor through the Admin. This also means users cannot create teams through the registration form. The team has identified the issue and is preparing a fix to release tonight.

  2. resolved May 07, 2025, 11:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 9, 2025

Recurring Charges Not Running

Detected by Pingoru
Apr 09, 2025, 06:35 PM UTC
Resolved
Apr 10, 2025, 12:17 PM UTC
Duration
17h 41m
Affected: Recurring Plans Processing
Timeline · 3 updates
  1. identified Apr 09, 2025, 06:35 PM UTC

    Our team discovered that recurring plan charges have not run since April 3rd due to a thread stoppage. The thread will be unblocked during tonight’s scheduled release, after which charges will resume from where they left off, so any plan that missed a charge during this period will be charged soon after the release. The team is also taking steps to prevent this from happening again in the future.

  2. monitoring Apr 10, 2025, 06:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 10, 2025, 12:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 25, 2025

System Slowdown

Detected by Pingoru
Mar 25, 2025, 02:49 PM UTC
Resolved
Mar 25, 2025, 09:20 PM UTC
Duration
6h 31m
Affected: Sprocket APIDonationsManagement interfacesSite BuilderRegistrationsReportingRecurring Plans ProcessingAutomation
Timeline · 4 updates
  1. identified Mar 25, 2025, 02:49 PM UTC

    We are seeing a system slowdown. We’re actively working speed things up.

  2. investigating Mar 25, 2025, 04:07 PM UTC

    We are currently investigating this issue.

  3. monitoring Mar 25, 2025, 06:57 PM UTC

    We have restarted the system, after which sites are now fully operational.

  4. resolved Mar 25, 2025, 09:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 6, 2025

Server Maintenance

Detected by Pingoru
Feb 06, 2025, 08:35 AM UTC
Resolved
Feb 06, 2025, 10:29 AM UTC
Duration
1h 53m
Affected: Sprocket APIDonationsDNS <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small>Rallybound Payment ServiceManagement interfacesCDN <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small>Neon PaySite BuilderEndurance Challenges Strava IntegrationRegistrationsSupportReporting1stPayRecurring Plans ProcessingClearViewAuthorize.Net <small><a href="http://status.authorize.net" target="_blank">status.authorize.net</a> </small>SalesforceEmails (SMTP)AutomationNeon CRMAzulEmails (API v3)AmplyCredomaticiATSFacebookMoneris <small><a href="http://status.authorize.net" target="_blank">moneris.com/en/ServiceStatus</a></small>PayPal <small><a href="https://www.paypal-notify.com" target="_blank">paypal-notify.com</a></small>PayPal Payflow <small><a href="https://www.paypal-notify.com" target="_blank">paypal-notify.com</a></small>PayPal Payments Pro <small><a href="https://www.paypal-notify.com" target="_blank">paypal-notify.com</a></small>StripeUSAePay <small><a href="https://status.usaepay.com/" target="_blank">status.usaepay.com</a></small>Vantiv / LitleWePay
Timeline · 6 updates
  1. investigating Feb 06, 2025, 08:35 AM UTC

    Rallybound will perform server/infrastructure maintenance this evening. The system may be briefly unavailable (0-5 minutes) as work is completed.

  2. identified Feb 06, 2025, 08:36 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 06, 2025, 08:36 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Feb 06, 2025, 09:43 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Feb 06, 2025, 10:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Feb 06, 2025, 10:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 30, 2025

System Inaccessible or slow

Detected by Pingoru
Jan 30, 2025, 07:18 PM UTC
Resolved
Jan 31, 2025, 05:42 PM UTC
Duration
22h 24m
Affected: Sprocket APIDonationsDNS <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small>Rallybound Payment ServiceManagement interfacesCDN <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small>Site BuilderEndurance Challenges Strava IntegrationRegistrationsSupportReportingRecurring Plans ProcessingClearViewSalesforceEmails (SMTP)AutomationNeon CRMEmails (API v3)AmplyFacebook
Timeline · 4 updates
  1. investigating Jan 30, 2025, 07:18 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 30, 2025, 07:54 PM UTC

    We were able to put measures in place to reduce load on the system. Sites and interfaces are now loading as normal. Team is still investigating root cause.

  3. monitoring Jan 30, 2025, 10:37 PM UTC

    We are continuing to see intermittent spikes in CPU which causes the system to be briefly unavailable for a minute or so at a time. The team is still investigating.

  4. resolved Jan 31, 2025, 05:42 PM UTC

    The system was cycled with last night's release, bringing performance back to normal levels.

Read the full incident report →

Notice October 29, 2024

Reports of System Slowness

Detected by Pingoru
Oct 29, 2024, 06:55 PM UTC
Resolved
Oct 29, 2024, 10:18 PM UTC
Duration
3h 22m
Timeline · 3 updates
  1. identified Oct 29, 2024, 06:55 PM UTC

    We are seeing another system slowdown. We’re actively working speed things up.

  2. monitoring Oct 29, 2024, 07:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 29, 2024, 10:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2024

Neon CRM syncs delayed

Detected by Pingoru
Oct 21, 2024, 10:02 PM UTC
Resolved
Oct 22, 2024, 04:44 PM UTC
Duration
18h 42m
Affected: Neon CRM
Timeline · 2 updates
  1. identified Oct 21, 2024, 10:02 PM UTC

    Neon CRM syncs are delayed. A fix will be implemented tonight and all failed syncs will be manually re-initiated tomorrow.

  2. resolved Oct 22, 2024, 04:44 PM UTC

    Neon CRM sync is back up and running. Missed syncs have been initiated manually.

Read the full incident report →