Neon Fundraise incident

Degraded Admin and Emails

Resolved after 2 hours 20 minutes, affecting Management interfaces and Site Builder and 1 more, on April 1, 2021.

monitoring Apr 01, 2021, 10:47 PM UTC

Microsoft rerouted traffic to their resilient DNS capabilities about 10 minutes ago. We have since stopped seeing errors. We will continue to monitor.

Started: Apr 01, 2021, 10:38 PM UTC
Resolved: Apr 02, 2021, 12:59 AM UTC
Duration: 2h 20m
Detected by Pingoru: Apr 01, 2021, 10:38 PM UTC

Affected components

Management interfacesSite BuilderReporting1stPayAuthorize.Net <small><a href="http://status.authorize.net" target="_blank">status.authorize.net</a> </small>Emails (SMTP)Automation

Update timeline

investigating Apr 01, 2021, 10:38 PM UTC

Some areas of our sites are not functioning properly. This is related to a Microsoft Azure issue (https://status.azure.com/en-us/status) "DNS issue impacting multiple Microsoft service". Logging in to the Admin as well as emails are among the features that are affected.
investigating Apr 01, 2021, 10:41 PM UTC

We are continuing to investigate this issue.
monitoring Apr 01, 2021, 10:47 PM UTC

Microsoft rerouted traffic to their resilient DNS capabilities about 10 minutes ago. We have since stopped seeing errors. We will continue to monitor.
resolved Apr 02, 2021, 12:59 AM UTC

This incident has been resolved.

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