Neon Fundraise incident

Helpdesk Outage

Resolved after 2 hours 18 minutes, affecting Support, on February 25, 2022.

resolved Feb 25, 2022, 05:09 PM UTC

Our knowledge base is back up at https://support.neonone.com/hc/en-us/categories/4405473183757-Neon-Fundraise

Started
Feb 25, 2022, 02:51 PM UTC
Resolved
Feb 25, 2022, 05:09 PM UTC
Duration
2h 18m
Detected by Pingoru
Feb 25, 2022, 02:51 PM UTC

Affected components

Support

Update timeline

  1. investigating Feb 25, 2022, 02:51 PM UTC

    We're investigating an issue with our helpdesk. In the meantime, for support, please email [email protected] directly.

  2. resolved Feb 25, 2022, 05:09 PM UTC

    Our knowledge base is back up at https://support.neonone.com/hc/en-us/categories/4405473183757-Neon-Fundraise

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