Neon Fundraise incident

Salesforce Sync Issues

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Resolved after 13 hours 13 minutes, affecting Salesforce, on August 18, 2022.

monitoring Aug 19, 2022, 04:43 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 18, 2022, 03:50 PM UTC
Resolved
Aug 19, 2022, 05:03 AM UTC
Duration
13h 13m
Detected by Pingoru
Aug 18, 2022, 03:50 PM UTC

Affected components

Salesforce

Update timeline

  1. investigating Aug 18, 2022, 03:50 PM UTC

    We are currently investigating this issue.

  2. identified Aug 18, 2022, 04:30 PM UTC

    We identified the issue and expect to deploy a fix for the Salesforce sync sometime today.

  3. monitoring Aug 19, 2022, 04:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 19, 2022, 05:03 AM UTC

    This incident has been resolved.

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