Neon Fundraise incident

Slow Response Times

Resolved after 25 minutes, affecting Sprocket API and Donations and 1 more, on September 19, 2022.

monitoring Sep 19, 2022, 04:19 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 19, 2022, 04:14 PM UTC
Resolved
Sep 19, 2022, 04:40 PM UTC
Duration
25m
Detected by Pingoru
Sep 19, 2022, 04:14 PM UTC

Affected components

Sprocket APIDonationsDNS <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small>Rallybound Payment ServiceManagement interfacesCDN <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small>Neon PaySite BuilderEndurance Challenges Strava IntegrationRegistrations

Update timeline

  1. investigating Sep 19, 2022, 04:14 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 19, 2022, 04:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 19, 2022, 04:40 PM UTC

    This incident has been resolved.

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