Neon Fundraise incident

Slow Response Times

Resolved after 1 hour 50 minutes, affecting Sprocket API and Donations and 1 more, on October 3, 2022.

monitoring Oct 03, 2022, 06:49 PM UTC

A fix has been implemented and we are monitoring the results.

Started: Oct 03, 2022, 06:43 PM UTC
Resolved: Oct 03, 2022, 08:33 PM UTC
Duration: 1h 50m
Detected by Pingoru: Oct 03, 2022, 06:43 PM UTC

Affected components

Sprocket APIDonationsDNS <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small>Rallybound Payment ServiceManagement interfacesCDN <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small>Neon PaySite BuilderEndurance Challenges Strava IntegrationRegistrations

Update timeline

investigating Oct 03, 2022, 06:43 PM UTC

We are currently investigating this issue.
monitoring Oct 03, 2022, 06:49 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 03, 2022, 08:33 PM UTC

This incident has been resolved.

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