Neon Fundraise incident
Investigating intermittent service issues with Neon Fundraise.
Resolved after 3 hours 19 minutes, affecting Sprocket API and Donations and 1 more, on November 10, 2023.
After investigation, our team has determined that this Neon Fundraise outage was most likely due to an issue with Azure’s Traffic Manager. You can learn more about that outage on Azure’s [status page](https://azure.status.microsoft/en-us/status/history/) \(select “All” for Product, Region, and Date\).
Affected components
Update timeline
- investigating Nov 10, 2023, 03:13 PM UTC
We are currently investigating intermittent service issues with Neon Fundraise.
- monitoring Nov 10, 2023, 03:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 10, 2023, 06:32 PM UTC
This incident has been resolved.
- postmortem Jan 04, 2024, 07:00 PM UTC
After investigation, our team has determined that this Neon Fundraise outage was most likely due to an issue with Azure’s Traffic Manager. You can learn more about that outage on Azure’s [status page](https://azure.status.microsoft/en-us/status/history/) \(select “All” for Product, Region, and Date\).
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