Neon Fundraise incident

Azul Processor Outage

Resolved after 21 hours 2 minutes, affecting Azul, on January 29, 2024.

investigating Jan 29, 2024, 07:59 PM UTC

New transactions are not processing through our Azul processor integration. All existing recurring plans are charging as normal. We are continuing to investigate this issue.

Started: Jan 29, 2024, 07:56 PM UTC
Resolved: Jan 30, 2024, 04:59 PM UTC
Duration: 21h 2m
Detected by Pingoru: Jan 29, 2024, 07:56 PM UTC

Affected components

Azul

Update timeline

investigating Jan 29, 2024, 07:56 PM UTC

We are currently investigating this issue.
investigating Jan 29, 2024, 07:59 PM UTC

New transactions are not processing through our Azul processor integration. All existing recurring plans are charging as normal. We are continuing to investigate this issue.
resolved Jan 30, 2024, 04:59 PM UTC

This issue has been resolved.

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