Resolved after 1 day 3 hours, affecting Sprocket API and Donations and 1 more, on July 3, 2024.
Slowdown has cleared, the system has been operating smoothly for a few hours.
Affected components
Sprocket APIDonationsRallybound Payment ServiceManagement interfacesSite BuilderRegistrationsReportingRecurring Plans ProcessingSalesforceEmails (SMTP)
Update timeline
- identified Jul 03, 2024, 02:15 PM UTC
We are seeing another system slowdown, related to previous ones we’ve been seeing. We’re actively working to clear up queues and queries to free up load.
- monitoring Jul 03, 2024, 04:36 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jul 03, 2024, 05:13 PM UTC
Previous identification turned out to be incorrect. Team is still investigating.
- monitoring Jul 04, 2024, 02:35 AM UTC
Slowdown has cleared, the system has been operating smoothly for a few hours.
- resolved Jul 04, 2024, 05:25 PM UTC
This incident has been resolved.
Your product runs on more than Neon Fundraise
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services