NeoAirline experienced a major incident on June 23, 2026 affecting Admin App (Admin App) and Admin App (Login) and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Admin App (Admin App)Admin App (Login)Sync Engine (vAMSYS Sync)Sync Engine (FlightRadar24 Sync)Sync Engine (FlightAware Sync)Pilot Experience (Pilot Portal)
Update timeline
- investigating Jun 23, 2026, 06:11 PM UTC
The services are currently unavailable due to an outage with the database provider. We are monitoring situation and working on a temporary fix.
- resolved Jun 23, 2026, 06:23 PM UTC
The third-party issue has been resolved, and all services are now accessible.